Assures
cab support within 45 minutes in case of mid-journey bus breakdowns
Hyderabad/Gurugram,
India, 12th June 2026 : AbhiBus (ixigo’s bus business), one of
India’s leading online bus ticketing platforms, today announced the launch of
an industry-first Roadside Assistance program designed to support travellers in
the event of a bus breakdown during their journey.
Under
this initiative, if a bus booked through AbhiBus experiences a breakdown en
route, the platform will arrange a cab within 45 minutes, ensuring
passengers can continue their journey with minimal disruption and greater peace
of mind. The service will be provided at no additional cost to travellers, with
AbhiBus bearing the entire cost of the alternate transport.
Bus
travel has witnessed significant growth across India, particularly in Tier II
and Tier III markets. While bus operators continue to maintain high service
standards, unforeseen mechanical or service-related issues can occasionally
occur. With the launch of Roadside Assistance, AbhiBus is extending its
responsibility beyond ticket confirmation and stepping in when travellers need
support the most.
By
introducing guaranteed cab support within 45 minutes during breakdowns, AbhiBus
aims to address one of the biggest anxieties associated with bus travel-being
stranded on the highway. The initiative reflects the company's continued focus
on building greater reliability, accountability and trust in intercity bus
travel across India.
Commenting
on the launch, Rohit Sharma, COO, AbhiBus, said, "Consumer
empathy is at the heart of everything we do. We go to great lengths to partner
with trusted operators and help travellers make informed choices through
quality and safety-focused features. At the same time, we recognise that
unexpected disruptions like bus breakdowns can be stressful, especially during
long or late-night journeys. With Roadside Assistance, we're ensuring that our
customers are never left stranded. For us, the travel experience doesn't end at
booking- it continues throughout the journey, and we're committed to being
there when our customers need us the most."
The
company has also launched a new campaign featuring iconic dancer and actor
Prabhu Deva to promote its Roadside Assistance service.
Watch
the campaign film here: https://youtu.be/jNwJ8HCVXgk
The
Roadside Assistance program strengthens AbhiBus' commitment to delivering a
seamless and dependable travel experience and complements its broader suite of
customer-first offerings. These include Abhi Assured, which provides up to 150%
refunds; the Filter New Bus feature, which enables users to choose between
newer and older buses before booking; and 360-degree bus photos that allow
travellers to view the actual bus interior and exterior before confirming their
seats.
AbhiBus
is a leading online bus-ticketing platform that aggregates ticket inventory
from over 6,200 bus operators - including major State Road Transport
Corporations (SRTCs), covering more than 6.5 lakh (650,000+) routes across India.
The AbhiBus website and apps allow users to check amenities provided by bus
operators, compare booking fares, check bus timings in the searched route, live
tracking of the bus before arrival, cancellation protection options and other
facilities. It is the official ticketing partner
for several state road transport corporation bus tickets and IRCTC bus
bookings.
AbhiBus is owned and operated by ixigo (Le Travenues Technology Limited), India’s leading OTA for the Next Billion Users. With over 57
crore Annual Active Users in FY26, ixigo offers AI-powered train, flight, bus,
and hotel bookings through its platforms - ixigo, ConfirmTkt, and AbhiBus.