·
CG Setu initiative to
establish standardized, smarter, and digitized field collections model pan
India with an advanced tech approach
· Credgenics and Arrise will drive transformational excellence in debt collections and aim to reach a combined annual revenue of INR 850 cr over the next 3 years
New Delhi, 19 July 2025 : Credgenics, the leading
provider of SaaS-based debt collections and resolution technology
platform, today announced a ground-breaking initiative, CG Setu, to
reshape field debt collections with the acquisition of Arrise, one of India’s largest
collections service providers, renowned for its expertise in BFSI. CG Setu will
be a unique field fleet of smarter, agile, and digitally empowered personnel
with standard operating procedures that act as an on-ground bridge between
lenders and borrowers. This move will harness Credgenics’ collections
technology leadership and Arrise’s expansive pan-India network.
This innovative model, a first of its kind in India,
will completely transform how banks, NBFCs, digital lenders, and ARCs approach
field collections to deliver unprecedented efficiency, insights driven
optimization, and enhanced borrower engagement. Through its technology
integration, Credgenics will enable seamless field fleet management and
monitoring for better reach, easy scalability, and operational transparency—ultimately
enhancing the collection experience.
Arrise, founded in 2019, has a presence across 25+
Indian states through a network of over 5,000 professionals and provides
calling services in 13+ vernacular languages. Arrise will continue to operate
under its existing leadership team for a minimum period of 5 years.
With this acquisition, Credgenics becomes a
comprehensive full-stack collections solutions provider with a pan-India
presence offering end-to-end capabilities, including on-field operations across
18,000+ pin codes, digital collections, multiple dialers, voice bots,
litigation and repayment management systems, and strategic consulting on
collections and legal workflows. Together, Credgenics and Arrise are poised to
rapidly grow the combined annual revenue to INR 850 cr over the next 3 years
and deliver transformational excellence across debt collections.
Commenting on this development, Rishabh Goel,
Co-founder & CEO, Credgenics, said, “This strategic partnership
marks a huge step forward in Credgenics’ mission to transform debt collections
with technology. CG Setu will disrupt the field collections model with its
efficient, data-driven, and compliant approach. It will deliver greater
efficiency and complete transparency for lenders, while providing a superior
experience for borrowers.”
"Joining hands with Credgenics unlocks new
avenues for technology innovation and business value creation in the critical
area of debt collections," said Avadhut
Thali, MD & CEO of Arrise.“We are confident that this coming
together of expertise and technology will help us set new benchmarks in scale,
effectiveness, and compliance for collections in the financial services
industry.”
Kunal Sawhney, Executive Director of Arrise, added, “This collaboration with Credgenics is a defining
moment for Arrise. Together, we will continue to empower lenders with unmatched
efficiency, innovative insights, and compliance standards.”
This partnership, based on the operational synergies
of both companies, will be beneficial for the entire collections ecosystem and
have a long-term positive impact on the BFSI segment in India.
About Credgenics: Credgenics
is the leading full-stack, AI-powered loan collections and debt resolution
technology platform for Banks, Non-Banking Financial Companies (NBFCs),
FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognized as the
Best Selling Loan Collections Platform in India by IBS Intelligence in their
Annual India Sales League Table for three consecutive years, Credgenics is
modernizing debt recovery processes. The platform combines predictive and
generative AI capabilities to assess risk, segment borrowers, and execute
personalized recovery strategies across the end-to-end collections lifecycle.
Supporting all credit products across retail and SME/MSME portfolios,
Credgenics empowers lenders to accelerate recoveries, optimize operational
efficiency, and scale smarter, data-driven collections. In FY24, the platform
managed over 98 million loan accounts worth more than USD 250 billion and
facilitated over 1.7 billion omnichannel communications, serving 150+ financial
institutions worldwide. https://www.credgenics.com/