New Delhi, 27 May 2025: Credgenics, the leading provider of AI-powered debt
recovery solutions, is powering the digital transformation in debt recoveries
at Reliance
ARC, the leading Asset Reconstruction Company.
The strategic technology partnership reflects a shared vision of harnessing
innovation, enhanced operational agility and customer focused outcomes.
Reliance ARC, a trailblazer in the asset
reconstruction space, has adopted a distinct digitization-first strategy to
simplify processes and deliver scalable, high-impact recovery solutions. With
Credgenics’ AI-powered technology and expertise, Reliance ARC continues to set
a disruptive agenda among ARCs in loan recovery. This aligns with its
commitment to setting new benchmarks of operational excellence and contributing
to the country's healthy economic growth and development.
At the core of this collaboration is the
ability to leverage advanced technologies such as AI-driven solutions, smart
automation, and data intelligence to sharpen debt resolution strategies.
Credgenics’ market-leading debt collections and resolution platform has played
a pivotal role in supporting Reliance ARC’s technology-first approach, along
with streamlining operations and powering innovation in the asset reconstruction
space.
"Our collaboration with Credgenics
strengthens our commitment to driving innovation and efficiency for healthy
economic growth of the financial ecosystem," said Mehul Gandhi, Executive Director
& CEO, Reliance ARC. "Integrating advanced technologies allows
us to not only optimize our recovery processes but also provide a more
personalized and integrated experience. Credgenics has helped us stay ahead of
the curve."
Credgenics' technology leverages
industry-first AI capabilities, intelligent workflow automation, integrated
omnichannel communication, personalized customer engagement, and robust
analytics to support Reliance ARC’s mission of driving customer-focused
strategies and sustainable recoveries.
Rishabh Goel, Co-Founder and CEO of Credgenics
said, “Working with
Reliance ARC has been a journey of shared innovation and growth agenda. Our
platform empowers our customers to break new ground in loan collections while
blending efficiency with empathy. Together, we are shaping a future where
technology drives the desired business outcomes meaningfully, an expectation
that resonates across the financial ecosystem.”
This partnership marks a pivotal moment in the
evolution of India’s debt recovery landscape. By blending technological
excellence with a clear vision for progress, Credgenics and Reliance ARC are
jointly reshaping industry standards and strengthening the foundation of the
nation’s financial ecosystem.
About Credgenics:
Credgenics is the leading full-stack,
AI-powered loan collections and debt resolution technology platform for Banks,
Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction
Companies (ARCs) globally. Recognised as the Best Selling Loan Collections
Platform in India by IBS Intelligence in their Annual India Sales League Table
for three consecutive years, Credgenics is modernizing debt recovery processes.
The platform combines predictive and generative AI capabilities to assess risk,
segment borrowers, and execute personalized recovery strategies across the
end-to-end collections lifecycle. Supporting all credit products across retail
and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries,
optimize operational efficiency, and scale smarter, data-driven collections. In
FY24, the platform managed over 98 million loan accounts worth more than USD
250 billion and facilitated over 1.7 billion omnichannel communications,
serving 150+ financial institutions worldwide. https://www.credgenics.com/
About Reliance Asset Reconstruction Company
Limited (RARC):
Reliance Asset Reconstruction Company Limited
(RARC) is a rapidly growing Securitisation and Reconstruction company,
registered with the Reserve Bank of India under the SARFAESI Act, 2002. RARC
specializes in acquiring non-performing financial assets from banks and
financial institutions, with a focus on restructuring and timely resolution
through active management. As of March 31, 2024, RARC manages assets worth
₹2,329 crore across 3.81 lakh customers in the retail and SME segments, with a
strong concentration in retail assets—both secured and unsecured. With a
nationwide footprint, RARC maintains a dominant retail presence in the South
and West regions of India. https://www.rarcl.com/