Despite the challenges facing the global BPO
sector, Sterling Customer Experience is demonstrating resilience and growth
with the launch of a new office in Powai. While the industry grapples with
widespread layoffs, Sterling India has seen rapid expansion, scaling from zero
to 200 employees within just two months, with ambitious plans to reach 500
employees in the next six months.
The new Powai facility is designed to support
Sterling’s growing operations in the European BFSI (Banking, Financial
Services, and Insurance) sector. By creating job opportunities for
professionals impacted by recent layoffs, the company is reinforcing its
commitment to talent retention and industry revitalization.
The state-of-the-art office was inaugurated by
the honourable MLA Dilip alias Mama
Lande, alongside key industry leaders including Trade Republic Business Head
Raza Perez, Sterling Customer Experience CEO Harry Virdee, and India Head Ajay
Singh. The event highlighted Sterling India’s commitment to innovation,
growth, and workforce development.
Ajay Singh, India Head
at Sterling Customer Experience, expressed enthusiasm about the company’s trajectory, stating: “At a time when the BPO industry is facing
significant headwinds, Sterling is dedicated to offering stability and growth
opportunities. Our expansion in Powai underscores our belief in India’s
talent pool and our commitment to reshaping the industry landscape.”
Sterling India’s rapid growth and focus on
rehiring displaced professionals set a positive precedent for resilience in the
sector. As the company continues to expand, it remains committed to fostering
economic growth and strengthening its position as a key player in the global
BPO industry.
About Sterling
Customer Experience
Sterling Customer Experience is a Poland-based
global leader in customer service and business process outsourcing,
specializing in high-quality support solutions for the BFSI sector. With a
focus on innovation, operational excellence, and workforce development,
Sterling continues to redefine standards in the BPO industry.