Enabling Hyper-personalised Customer Interactions with AI-Driven Intelligence
Bengaluru, 4 March 2025: Talisma Corporation Pvt. Ltd., a leading provider of
customer experience solutions & education solutions, today unveiled CXM.AI,
a hyper-personalisation platform aimed at transforming customer interactions.
CXM.AI brings the first true
revolutionary change, in decades, in how organizations engage with customer by
provide true bespoke services by eliminating bottle-necks in providing outcome
focussed solutions. CXM.AI natively supports cloud, on-premise, or hybrid
environments for maximum flexibility and scalability. With CXM.AI,
organizations can enhance customer experiences, simplify operations, and fuel
growth—all through a single, integrated platform. With AI-enabled intelligence,
the platform ensures that every customer interaction is fast, hyper-personalized,
and effective.
CXM.AI is developed to layer on
seamlessly with existing systems and eliminate silos, which are often
responsible for fragmented and frustrating customer interactions. By leveraging
historical data, buying behaviour, and interaction history, CXM.AI delivers
context-aware interactions that provide a hyper-personalized experience, making
each customer feel valued and understood. The platform's capabilities enable
stakeholders across the organisation to remain fully focused on the customer,
whether they are responding to queries, guiding customers through purchase
decisions, or resolving complaints.
“In the past 25 years, there has
been no transformative change bigger than this, in the way customer service is
delivered across industries. Talisma now enables our clients to provide true
hyper-personalisation in their customer engagement by breaking data silos
across multiple complex systems. I am enthusiastic about the possibilities that
CXM.AI brings to our customers. I am confident that this platform will assist
our customer in providing exceptional customer experiences to their clients and
drive extraordinary outcomes," stated Dr. Raj
Mruthyunjayappa, Chairman and CEO, Talisma Corporation
CXM.AI Seamless Integrations
enable companies to integrate AI-powered insights into their current
applications seamlessly. Whether it's ERP, CRM, or business core systems, the
platform integrates easily with structured and unstructured data repositories,
offering one and the same experience for both customers and staff.
Customer Support Agents enjoy outcome
based recommendations, allowing for faster and more precise resolution of
customer problems. Sales Executives are granted real-time insights, prospect sentiment,
enhancing lead nurturing and speeding deal closure. Marketing Managers are able
to use data-based customer journey mapping to build targeted and bespoke marketing
strategies. Field Service Executives have instant on-the-go access to 360
degree customer data, maximizing their effectiveness and efficiency in the
field. Leadership Teams benefit from AI-informed insights that enable strategic
decision-making and long-term business planning.
With more than 25 years of
customer experience management experience, Talisma continues its rich legacy of
innovating and expanding its reach. The launch of CXM.AI marks the company's
efforts to support business success in today's competitive business environment
by elevating customer satisfaction, increasing operational efficiency, and fuelling
growth through AI-enabled solutions.
About
Talisma Corporation: Talisma Corporation is the
leading provider of Digital Customer Engagement platforms; enterprise CRM
Solutions for a wide range of industries. Talisma’s end to end customer journey
transformation solutions addresses your toughest digital transformation challenges
across all stages of the customer journey, from customer acquisition,
engagement to fulfilment with the power to integrate data and insights for
profitable outcomes. Talisma serves a variety of industries through its wide
range of vertical specific solutions through a combination of advisory /
consulting, implementation and support services and is present in at least 30
countries. For more information, visit www.talisma.com
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